Support Policy

Support runs through our support forum and the WordPress.org support forums. Premium license holders can also use email support at support@purothemes.com, or prioritized forum support.

We aim to reply within one business day. Premium support is prioritized over free support, so an active license gets you a faster answer.

Support covers installation, configuration, and bug reports for our current products. It doesn’t cover custom development, third-party plugin conflicts, or heavily modified installs, though we’ll point you in the right direction where we can.