Contact
Two ways to reach us, depending on who you are. Premium license holders and pre-sale questions come straight to the team. Free support questions are answered on the community forum.
Premium · pre-sale
Premium & Pre-sale
Have an active premium license, or thinking about buying? Write to us directly.
- Priority email support, ahead of free questions in the queue.
- Pre-sale questions welcome, before you buy.
- Goes straight to the people who build the plugins and themes.
Send a message →
or email support@purothemes.com
Free users
Free Support
On a free plugin or theme? The community forum is the place, and it’s the fastest way to a reply.
- Staffed by the Puro team, alongside the community.
- Best for free-tier questions and general WordPress help.
- Searchable, so your answer may already be there.
Visit the support forum →
the forum is the place for free support
Send Us a Message
For premium license holders and pre-sale questions. Free support is welcome on the support forum above.
Thanks. Your message is on its way to you@example.com
We’ve sent a copy to your address so you have it on record. Premium requests are answered ahead of free-tier questions, so you’ll hear back soon.